Frequently Asked Questions

I provide technical support, Power Platform development, Microsoft 365 administration, and workflow automation services. I specialize in creating custom Power Apps solutions, automating business processes with Power Automate, managing enterprise user accounts via Active Directory, and providing comprehensive training on Microsoft 365 and Power Platform tools.

I am a Customer-focused Technical Support Engineer and Power Platform Developer with hands-on experience in Microsoft 365, Active Directory, and Power Apps development. I currently work as a System Administrator and Power Platform Developer at CWG PLC, where I manage user accounts, develop and deploy Power Apps, provide Tier 1 & 2 support, and train employees on Power Platform tools.

I am based in Lagos, Nigeria, and I am open to remote work opportunities and collaborations with clients worldwide.

You can reach me via email at adolphusp23@gmail.com, connect with me on LinkedIn at https://www.linkedin.com/in/adolphus-precious-4652b2241, or use the contact form on this website. I typically respond within 24-48 hours.

Power Platform is Microsoft's suite of low-code/no-code tools (Power Apps, Power Automate, Power BI, Power Virtual Agents) that enables businesses to build custom applications, automate workflows, and analyze data without extensive coding knowledge. It can significantly reduce development time and costs, improve operational efficiency, and empower your team to create solutions tailored to your specific business needs.

Yes, absolutely! I have extensive experience training teams on Power Platform. I successfully trained 100+ employees at CWG PLC on Power Apps and Power Automate, and I also facilitated a Power Apps Kickstart class with 200+ participants. I can provide customized training sessions tailored to your team's needs and skill levels.

I develop both canvas apps and model-driven apps using Power Apps. Canvas apps are highly customizable with drag-and-drop interfaces, perfect for specific business processes. Model-driven apps are built on Dataverse and provide a more structured approach. I can create apps for data collection, workflow management, reporting dashboards, and integration with SharePoint, Microsoft 365, and other data sources.

I provide comprehensive Microsoft 365 administration services including user account lifecycle management (create, disable, unlock) via Active Directory, SharePoint Online site management, Exchange Online mailbox administration, Teams workspace configuration, OneDrive management, security policy implementation, and license management. I ensure secure access control and compliance with organizational policies.

Yes, I specialize in workflow automation using Power Automate. I can automate approval processes, data synchronization, scheduled tasks, email notifications, document workflows, and integrate with various services and APIs. This helps reduce manual effort, eliminate bottlenecks, and enhance organizational efficiency.

I provide Tier 1 and Tier 2 technical support for Microsoft 365 users. This includes troubleshooting issues, resolving technical problems, managing user accounts, configuring systems, and providing guidance on Microsoft 365 tools and features. I focus on customer satisfaction and timely resolution of issues.

I use a systematic approach to troubleshooting: first, I gather information about the issue and understand the context. Then I perform root cause analysis to identify the underlying problem. I develop and implement solutions, test them thoroughly, and document the resolution for future reference. I also provide preventive measures to avoid similar issues.

Yes, I have extensive experience with Active Directory. I manage user accounts (create, disable, unlock), configure group policies, set up security permissions, manage access control, and ensure compliance with organizational security policies. I also handle user lifecycle management and maintain secure access control across enterprise environments.

Absolutely! I work with SharePoint Online to create and manage sites, optimize document libraries, set up permission structures, integrate workflows, and maintain SharePoint Lists for internal tracking. I can help you organize your content, improve collaboration, and streamline document management processes.

Project timelines vary depending on complexity and scope. Simple Power Apps or automation workflows can be completed in a few days to a week, while more complex solutions may take several weeks. I always provide a detailed timeline estimate after understanding your requirements and can work within your deadlines.

Security is a top priority. I implement proper access controls, follow Microsoft security best practices, ensure compliance with organizational policies, use secure authentication methods, and regularly review and update security configurations. I also provide guidance on data governance and security best practices.

Yes, I believe in building long-term relationships with clients. I provide documentation, training, and ongoing support to ensure your solutions continue to work effectively. I can also help with updates, enhancements, and troubleshooting as your business needs evolve.

Yes, I have experience integrating Power Platform solutions with various systems including SharePoint, Microsoft 365 services, SQL databases, REST APIs, and other third-party services. I can work with your existing infrastructure and ensure seamless integration with your current systems.

My approach is customer-focused and emphasizes understanding your business needs first. I combine technical expertise with excellent communication skills, ensuring solutions are not just functional but also user-friendly and aligned with your goals. I also prioritize training and knowledge transfer, empowering your team to maintain and extend solutions independently.

I hold a B.Sc. in Mathematics from Federal University Dutsinma (FUDMA), Katsina, Nigeria, which I completed from 2018 to 2023. My mathematical background provides a strong foundation for logical thinking, problem-solving, and data analysis in my technical work.

I am a certified Facilitator for Power Apps Kickstart: A Beginner's Introduction. I successfully led a beginner class on June 7, 2025, with 200+ participants, covering app creation, data connections, UI design, and app publishing in Power Apps. I am committed to continuous learning and stay updated with the latest Microsoft 365 and Power Platform developments.

Yes, I worked as an Undergraduate Research Assistant at Federal University Dutsinma (FUDMA) from March 2023 to August 2023. I modeled infectious disease spread using mathematical and statistical techniques and conducted data analysis for academic and public health research. This experience enhanced my analytical and problem-solving skills.

Yes, I am open to freelance projects, consulting opportunities, and part-time collaborations. Please reach out via the contact form or email to discuss your project requirements, timeline, and how I can help.

Rates vary depending on project scope, complexity, and timeline. I provide customized quotes based on your specific requirements. Please contact me with details about your project, and I'll provide a transparent and competitive quote.

Yes, I am experienced with remote work and can collaborate effectively with clients and teams remotely. I use modern collaboration tools and maintain clear communication throughout projects.

I am based in Lagos, Nigeria (WAT - West Africa Time, UTC+1). However, I am flexible and can accommodate different time zones for meetings and collaboration as needed.