About Me
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Customer-focused Technical Support Engineer and Power Platform Developer with hands-on expertise in Microsoft 365, Active Directory, and Power Apps development. Proven track record of resolving complex technical issues, managing enterprise user accounts, and automating business workflows that drive operational efficiency. Successfully trained 100+ employees on Power Platform tools, demonstrating strong communication and knowledge transfer capabilities. Passionate about leveraging technology to solve business challenges and improve organizational productivity through innovative automation solutions.
My Mission
To empower organizations and individuals through innovative technology solutions that streamline processes, enhance productivity, and drive meaningful impact. I am committed to delivering exceptional technical support, developing efficient automation solutions, and sharing knowledge that enables others to leverage the power of low-code platforms. My mission is to bridge the gap between complex technology and practical business needs, making digital transformation accessible and achievable for everyone.
My Vision
To become a leading advocate for digital transformation and low-code development, inspiring a future where technology empowers rather than intimidates. I envision a world where businesses of all sizes can leverage automation and intelligent solutions to achieve their goals efficiently. Through continuous learning, mentorship, and innovation, I aim to contribute to a tech ecosystem in Africa and beyond where technical excellence meets human-centered design, creating solutions that truly make a difference in people's lives and work.
My Core Values
Excellence
I strive for excellence in every project, ensuring high-quality solutions that exceed expectations and deliver measurable results.
Customer-Centricity
Putting users and customers at the heart of everything I do, understanding their needs and delivering solutions that truly serve them.
Continuous Learning
Embracing a growth mindset, constantly updating my skills and knowledge to stay at the forefront of technology and best practices.
Collaboration
Believing in the power of teamwork and open communication to achieve shared goals and create innovative solutions together.
Integrity
Maintaining honesty, transparency, and ethical standards in all professional interactions and technical implementations.
Innovation
Seeking creative and efficient ways to solve problems, leveraging technology to create value and drive positive change.
Technical Skills
Platforms & Tools
Expert-level proficiency in Microsoft 365 ecosystem and enterprise collaboration tools. Specialized in managing and optimizing cloud-based platforms for organizational efficiency, user management, and seamless collaboration across distributed teams.
- Microsoft 365: Comprehensive administration, license management, security configuration, and user onboarding across enterprise environments
- Active Directory: User account lifecycle management, group policy configuration, security permissions, and access control implementation
- SharePoint Online: Site creation and management, document library optimization, permission structures, and workflow integration
- Exchange Online: Mailbox management, distribution list administration, email security policies, and migration support
- Microsoft Teams: Team workspace setup, channel management, meeting configuration, and collaboration tool integration
- OneDrive: Personal storage management, sharing policies, sync configuration, and data governance
Power Platform
Advanced expertise in Microsoft Power Platform for low-code/no-code application development and business process automation. Specialized in creating scalable solutions that streamline operations and empower users with self-service capabilities.
- Power Apps: Canvas and model-driven app development, custom UI design, data source integration (SharePoint, Dataverse, SQL), formula writing (PowerFx), and app deployment strategies
- Power Automate: Workflow automation design, cloud and desktop flows, approval processes, scheduled tasks, API integrations, and error handling mechanisms
- Training & Adoption: Successfully trained 100+ employees on Power Platform fundamentals, best practices, and low-code development principles
- Solution Architecture: End-to-end solution design from requirements gathering to deployment, including security, governance, and scalability considerations
Productivity Tools
Proficient in industry-standard productivity suites for document creation, data analysis, and collaborative work. Skilled in leveraging advanced features to enhance efficiency and deliver professional outputs.
- Microsoft Office Suite: Advanced proficiency in Word, PowerPoint, Outlook, and OneNote for professional document creation, presentations, email management, and note-taking
- Excel: Complex formulas, pivot tables, data visualization, macros, and advanced analytics for business intelligence and reporting
- Google Docs: Collaborative document editing, real-time collaboration, cloud-based file management, and integration with Google Workspace
Core Skills
Foundational competencies that drive technical excellence and customer satisfaction. These core skills enable effective problem-solving, efficient service delivery, and successful project outcomes.
- Troubleshooting: Systematic problem diagnosis, root cause analysis, and resolution of complex technical issues across Microsoft 365 and enterprise systems
- App Development: End-to-end application development lifecycle from requirements analysis to deployment, including UI/UX design and user testing
- Workflow Automation: Design and implementation of automated business processes to reduce manual effort and improve operational efficiency
- Tech Support: Tier 1 & 2 support expertise with focus on customer satisfaction, timely resolution, and knowledge documentation
- Account Management: User lifecycle management, security compliance, access provisioning, and policy enforcement in enterprise environments
- Customer Service: Customer-focused approach with emphasis on clear communication, empathy, and delivering solutions that exceed expectations
Operating Systems
Comprehensive expertise in Windows operating systems for enterprise environments, including system administration, security configuration, and user support.
- Windows 10/11: System configuration, security hardening, software deployment, driver management, and troubleshooting common OS issues
- System Administration: User profile management, system updates, performance optimization, and backup/recovery procedures
- Security Management: Windows Defender configuration, firewall rules, BitLocker encryption, and security policy implementation
- Integration Support: Seamless integration with Microsoft 365 services, Active Directory, and enterprise security tools
Soft Skills
Interpersonal and professional competencies that complement technical expertise. These skills enable effective collaboration, clear communication, and successful project delivery in diverse team environments.
Verbal & Written Communication
Articulate technical concepts clearly to both technical and non-technical audiences. Proven ability to create comprehensive documentation, deliver engaging presentations, and facilitate effective training sessions for 100+ employees. Skilled in translating complex technical information into accessible language.
Time Management
Excellent organizational skills with ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Proven track record of delivering high-quality work under pressure while maintaining attention to detail and quality standards.
Problem-Solving
Analytical mindset with systematic approach to identifying root causes, evaluating solutions, and implementing effective fixes. Experienced in troubleshooting complex technical issues and developing creative solutions to business challenges.
Team Collaboration
Strong collaborative spirit with experience working cross-functionally with IT teams, business stakeholders, and end-users. Skilled in building consensus, sharing knowledge, and contributing to team success through active participation and support.
Customer Support
Customer-centric approach focused on understanding needs, providing empathetic support, and ensuring satisfaction. Track record of maintaining high customer satisfaction ratings through responsive service, clear communication, and solution-oriented mindset.
Critical Thinking
Ability to analyze situations objectively, evaluate information from multiple sources, and make informed decisions. Skilled in identifying potential issues before they escalate and proposing strategic solutions that align with business objectives.