Experience

Managed enterprise user accounts including creation, disabling, and unlocking via Active Directory, ensuring secure access control and compliance

Developed and deployed custom Power Apps solutions to automate critical business workflows, resulting in improved operational efficiency

Provided Tier 1 & 2 technical support for Microsoft 365 and Dynamics 365 users, resolving complex issues and maintaining high customer satisfaction

Led comprehensive training sessions for 100+ employees on Power Apps and Power Automate, empowering teams with low-code development skills

Maintained and optimized SharePoint Lists for internal tracking and data management, improving organizational visibility

Collaborated cross-functionally with IT and business teams to troubleshoot issues and implement effective technical solutions

Conducted comprehensive community surveys and humanitarian data collection, ensuring accurate representation of community needs

Ensured precise data entry aligned with organizational standards and quality requirements, maintaining data integrity

Supported digital literacy training programs, helping participants develop essential computer skills

Offered hands-on technical support for Microsoft tools and Windows OS, enabling successful program completion

Modeled infectious disease spread using advanced mathematical and statistical techniques, contributing to public health research

Conducted comprehensive data analysis for academic and public health research projects, supporting evidence-based decision making